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    Frequently asked questions

    How does Returbo invoice?

    Returbo invoice through Shopify, with the payment alternative you have chosen. This will occur automatically. You will be charged once a month, the exact date will depend on your Shopify billing cycle.

    How much do you charge for the autogenerated return slips?

    If you activate Postnord we will charge an additional $0,5 per generated return shipping slip. This does not include the actual price of the return shipping cost. The price of return shipping cost is based on your agreement with postnord.

    What happens if the number of returns exceed the limit per plans?

    We don’t have any limit, whether you have 1 return or 1000 returns a month, the priceing remains the same. We charge $1 per return and an additional $0,5 per generated return shipping slip.

    What happens if i want to cancel?

    Simply uninstall the Returbo app from Shopify. No commitment time.

    Is there any integration or set-up cost?

    No, Returbo is plug-and-play. We don’t charge you for any integration or set-up costs.

    How is my data protected?

    Returbo follows GDPR to ensure that your and your customers' data is safe and protected at all times.

    Limit to how many users?

    No limit per user. Just download the app to your store. No individual accounts to access the app.

    What shipping carriers do you have?

    We are currently integrated with PostNord but many more are on the way.

    What platform are you integrated to?

    We are currently integrated to Shopify. You can find our app here.