Contact us First Name* Last Name* Company Name* Email* Issue* Details Δ Thank you for contacting us! We will reach out to you as soon as possible. Help center Popular guides and tutorials How to get started with Retubo A step-by-step guide on how you set up and get started with Returbo. How to embed the digital return form to your website A simple guide on how to embed the digital return form to your website. How to write a clear return policy Not sure how to write a return policy? Check out this guide for tips and tricks! How does the PostNord QR code via SMS function work? How the SMS function works and how to activate it. Coming soon ... Coming soon ... Frequently asked questions How does Returbo invoice? Returbo invoice through Shopify, with the payment alternative you have chosen. This will occur automatically. You will be charged once a month, the exact date will depend on your Shopify billing cycle. How much do you charge for the autogenerated return slips? If you activate PostNord we will charge an additional $0,5 per generated return shipping slip if you are on the Pay-as-You-Go plan. It is included in the higher plans. This does not include the actual price of the return shipping cost. The price of return shipping cost is based on your agreement with PostNord. What happens if the number of returns exceed the limit per plans? We don’t have any limit on the PAYG plan, whether you have 1 return or 1000 returns a month, the pricing remains the same. We charge $1 per return and an additional $0,5 per generated return shipping slip. The Essential plan has a 200 return limit per month and the Pro plan has a 700 return limit per month. What happens if I want to cancel? Simply uninstall the Returbo app from Shopify. No commitment time. Is there any integration or set-up cost? No, Returbo is plug-and-play. We don’t charge you for any integration or set-up costs. How is my data protected? Returbo follows GDPR to ensure that your and your customers' data is safe and protected at all times. Limit to how many users? No limit per user. Just download the app to your store. No individual accounts to access the app. What shipping carriers do you have? We are currently integrated with PostNord but many more are on the way. What platform are you integrated to? We are currently integrated to Shopify. You can find our app here.
